The human and social side of technology adoption

Make change move through your organisation — not stall inside it.

ShazInnovation diagnoses the trust, influence, communication and behavioural dynamics that determine whether technology, innovation and organisational change are actually adopted.

Go beyond the organisation chart. No guesswork. No more wondering why your initiatives stall.

TRUST HUBInfluencerInfluencerBottleneckPeripheral
Trust Hub Influencer Bottleneck Peripheral

Network Diagnostic Preview

Past clients

PETRONASIntelSiemensTenaga Nasional BerhadCSIROUNESCOUKRI Economic and Social Research CouncilGroundProbeInvestKL Malaysia

Three ways change gets stuck

One diagnostic underneath all of them.

“Employees aren’t adopting the new system.”

Technology & Change Adoption →

“Good ideas disappear between approval and delivery.”

Innovation Execution →

“The same message lands differently across teams.”

Communication & Stakeholder Alignment →

Every solution starts with the same diagnostic — mapping the real trust, influence and communication networks your plans actually run through. See the Organisational Network Diagnostic →

Our approach

We start with your people, not your organisational chart.

Your formal structure shows reporting lines. It doesn’t show who people actually trust, who influences decisions, or how information really flows. We map the networks that do.

Formal structureShows reporting lines, titles and departments — authority, not how work really flows.
The real networkMaps trust, influence and communication flow, and reveals the relational conditions org charts and surveys don’t capture.
  • Trust networkswho people actually rely on
  • Influence networkswho actually drives decisions
  • Communication flowhow information spreads and where it stalls
Dr. Rahmat Shazi

Led by

Dr. Rahmat Shazi

Published researcher in organisational network analysis. Your diagnostic isn’t delegated — it’s led by the researcher who developed the methodology.

  • →Published in organisational network analysis
  • →Expert in social capital & trust dynamics
  • →Practitioner with senior leadership teams
Meet the team →

Why ShazInnovation

Built on academic rigour. Owner-led.

Dr. Rahmat Shazi leads every engagement — a published researcher in organisational network analysis, social capital, and trust dynamics.

  • →Research-grounded SCDA methodology — developed through academic and applied research
  • →Peer-reviewed foundations — not a framework invented last quarter
  • →No IT integration required — structured surveys, low friction, high output

Deliverables

What our clients get.

✓

Organisational network maps

Visual maps of trust, influence, and communication across your organisation.

✓

Trust & influence analysis

Named individuals, measured relationships, scored dynamics.

✓

Key influencer identification

The people who will make or break your initiative — identified.

✓

Bottleneck & risk insights

Where information stalls, who creates resistance, what’s at risk.

✓

Intervention recommendations

Prioritised, evidence-based actions tied to your specific goals.

✓

Leadership action plan

30/60/90 day plan with coached implementation support.

Sample diagnostic output

Every engagement delivers the same complete picture. See what an SLF™ diagnostic reveals.

Trust Network MapVisualised
Written InterpretationExplained
Bottleneck AnalysisScored
Intervention RecommendationsPrioritised
Leadership Action Plan30/60/90 Day
View a sample diagnostic →
Three
network dimensions mapped: trust, influence and communication
~8 weeks
a typical diagnostic, depending on scope and organisational participation
Founder-led
every diagnostic led personally by Dr. Rahmat Shazi

Is this you?

We work best with organisations who already know something isn’t working.

Your change initiatives keep stalling

Plans, champions and leadership buy-in are already in place. Adoption is still slow — the problem is the network your plan is running through.

Technology & Change Adoption →

Innovation isn’t moving across teams

Ideas are generated, approved, then quietly die between teams. The connectors who could carry them forward are invisible without network data.

Innovation Execution →

Communication keeps breaking down

Messages get distorted or lost between levels. The issue is architectural — and it shows up clearly in a communication network map.

Communication & Stakeholder Alignment →

How it works

Our Network Reality Diagnostic.

A structured engagement that maps your real networks, surfaces hidden dynamics, and gives your leadership team a clear action plan.

01

Collect interaction data

Structured surveys — no IT integration needed, low friction for your people.

02

Map real networks

Build visual maps of trust, influence and communication across your organisation.

03

Identify key dynamics

Surface hidden influencers, bottlenecks and trust gaps the org chart can’t reveal.

04

Recommend interventions

Targeted, evidence-based recommendations tied directly to your goals.

05

Guide leadership action

Coach your leadership through implementation with a 30/60/90 day plan.

Named individuals. Scored relationships. Here’s how we protect people, not just the diagnosis.

Mapping trust and influence means handling real information about real people. How participation is agreed, who can see individual data, and how findings can and cannot be used are settled before any diagnostic begins.

Read how we handle it →

Let’s talk about what’s actually happening in your organisation.

Whether you’re facing a change challenge, an innovation barrier, or a communication breakdown — a 30-minute call is the fastest way to find out if our diagnostic is the right fit.